FAQ
🍀 Lucky Clover Bingo – FAQ
Frequently Asked Questions
Welcome to the Lucky Clover Bingo FAQ page.
Here you will find answers to the most common questions about buying books, downloading tickets, printing, playing live on Zoom, claiming wins, payments, Pongo, Pongo Extra, coupons, and account support.
Whether you are new to Lucky Clover Bingo or a regular player, this page should help explain everything in a simple and clear way.
🎟️ Buying Bingo Books
How do I buy bingo books?
Bingo books can be purchased directly from our website:
You must:
1. Log into your account
2. Choose the game you wish to play
3. Select your books or tickets
4. Add them to your basket
5. Complete payment at checkout
👉 Once payment is complete, your books are added to your account.
Are bingo books emailed to customers?
No.
Bingo books are not emailed.
All books are delivered instantly to your Lucky Clover Bingo account after purchase.
👉 To access your books, log into your account and go to the “Games” section.
Where do I find my books after purchase?
After payment:
1. Log into your account
2. Go to “Games”
3. Select the correct game
4. Download and print your books
Your books may also be available to download from the payment confirmation screen after checkout.
👉 Please make sure you download and print the correct books for the correct session.
Can I order by phone?
Phone orders are available 2pm-5pm on game days.
For assistance, please contact Steve on:
085 110 9478
👉 Phone order times may vary and will be announced when available.
What time do book sales close?
Book sale closing times may vary depending on the game.
Please check the latest website or Facebook announcement for the confirmed closing time.
👉 Once sales close, the system locks and no late entries can be accepted.
Can I buy books after sales have closed?
No.
Once book sales have closed, orders cannot be accepted.
👉 Please purchase early to avoid missing out.
🖨️ Printing Bingo Books
How do I print my books?
To print your books:
1. Log into your account
2. Go to “Games”
3. Download your books
4. Print them from your device
👉 It is your responsibility to ensure your books are printed clearly before the game.
What printing options are available?
When purchasing books, customers may be given a choice of print style.
Vertical Style
Prints one game per page.
Horizontal Ink Saver Style
Prints two games on one sheet and is designed to be more ink-friendly.
👉 Please choose the option that suits you best before completing your order.
Can I change my print style after ordering?
No.
Once an order has been placed, the selected print style cannot be changed for that order.
👉 Please check your selection carefully before completing payment.
Can I set my preferred print style permanently?
Yes.
You can choose your preferred print style in your account.
To do this:
1. Log into your account
2. Go to account settings
3. Click “Edit”
4. Select your preferred print style
👉 This setting can be used for future orders.
🎯 Playing Live on Zoom
Do I need to be on Zoom to play?
No.
You do not have to be in the Zoom room to play.
All winning tickets are fully checked and validated by Lucky Clover Bingo.
👉 This means no valid winner will miss out.
If you are not present on Zoom, winners will be contacted by email after the game.
You are still very welcome to join us live on Zoom if you wish to play along and enjoy the game as it happens.
What time is eyes down?
Eyes down is usually 8:00pm, unless otherwise stated.
Please check the latest game announcement for the confirmed start time.
👉 Times may vary for special games or events.
What happens if I am not watching the game live?
👉 Winners will be contacted by email after the game.
How do I claim a win?
To claim a win:
1. Log into your Lucky Clover Bingo account
2. Go to the claim section
3. Follow the steps shown
4. Submit the required details
🚀 Pongo Extra
What is Pongo Extra?
Pongo Extra is an additional instant-style game available through Lucky Clover Bingo.
Customers buy a ticket and play along using the video on the Pongo Extra page.
👉 Pongo Extra is separate from the main bingo game.
How does Pongo Extra work?
To play Pongo Extra:
1. Buy your ticket
2. Play the video on the Pongo Extra page
3. Check your ticket
4. Claim any valid win
👉 It is your responsibility to play, check, and claim.
Does the system notify Pongo Extra winners?
No.
The system does not automatically notify Pongo Extra winners.
It is the customer’s responsibility to:
Play
Check
Claim
👉 No automatic win notification is provided.
How do I claim a Pongo Extra win?
Use the Verify section to check and claim any valid Pongo Extra win.
The Verify section must only be used for genuine winning tickets.
👉 Do not use the Verify section unless you have a valid claim.
Coupons, Discounts and Free Books
How do I use a coupon code?
Coupon codes must be entered at checkout before payment is completed.
To use a coupon:
1. Add the correct item to your basket
2. Go to checkout
3. Enter the coupon code
4. Apply the code before paying
👉 The discount must be applied before checkout is completed.
👉 Please only use coupon codes that have been issued to you.
📲 Website and Account Support
I cannot find my books. What should I do?
First:
1. Log into your account
2. Go to “Games”
3. Check the correct game session
4. Make sure your payment was completed successfully
If your books are still not visible, contact Steve on:
085 110 9478
👉 Please contact us as early as possible before the game starts.
I paid but my order is not showing. What should I do?
Please contact us as soon as possible with:
Your name
Your email address
Order details
Proof of payment if available
👉 Do not leave it until just before the game begins, as this may limit the help we can provide in time.
Can I change my order after purchase?
Once an order has been placed, changes may not be possible.
Customers should check all details carefully before completing payment.
👉 Please make sure the correct books, tickets, and print style are selected before paying.
Can I cancel my order?
Bingo books and game tickets are prepared instantly once purchased.
Cancellations are not be possible after payment has been completed.
👉 Please contact us immediately if you believe an error has been made.
I cannot log into my account. What should I do?
Please check that you are using the correct email address and password.
If needed, use the password reset option on the website.
If you still need help, contact us for assistance.
👉 Please do not create multiple accounts unless advised to do so.
⚡ Technical Issues
What happens if I have an internet or device problem?
Customers are responsible for their own internet connection, device, printer, and access to their account.
Lucky Clover Bingo is not responsible for issues caused by:
Internet problems
Device faults
Printer issues
Email access problems
Browser problems
Customer account login issues
👉 Please make sure everything is working before the game begins.
What happens if Lucky Clover Bingo has a technical issue?
While every effort is made to provide a smooth game, technical issues can sometimes happen.
If a game cannot continue or be completed, affected books or tickets may be carried forward to a rescheduled session.
Where possible, a backup system may be used.
👉 Any updates will be announced by Lucky Clover Bingo.